Complaints
Complaints
We want every business to have a good experience with Muve Finance. If we fall short, here's how to tell us and what we'll do about it.
How to complain
Please email complaints@muvefinance.com with:
- your company name;
- the best way to reach you;
- what happened and when; and
- what you'd like us to do to put it right.
What happens next
We aim to acknowledge your complaint within three business days and to give you a full response as quickly as we can. If a complaint is complex and needs longer to investigate, we'll keep you updated on progress and expected timings.
Complaints about a finance product
Muve Finance introduces businesses to finance providers; we are not the lender and we don't administer your facility. If your complaint is about a finance product or facility itself — for example its terms, servicing or a lending decision — please also raise it directly with the provider, as they are responsible for that product. We'll help point you in the right direction where we can.
Important information
Muve Finance provides commercial finance introductions to business customers. Finance is available to limited companies, PLCs and LLPs only. This is not regulated consumer credit, so the Financial Ombudsman Service consumer-credit scheme does not generally apply — but we still take complaints seriously and handle them fairly.
Company details
Muve Finance is a trading name of Pockla Ltd, a company registered in England and Wales (company number 13259697). For anything else, see our contact page.